ICTS 2018

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Last edited Mar 25, 2019

Created on Mar 8, 2019

This Sankey diagram visualizes the flow of helpdesk requests through the ICTS service department in 2018, showing how incoming categories like "Servicepunt.in" distribute to various resolution teams such as "Servicepunt.uit" and "Fac. onderzoek.uit." The SVG rendering uses SankeyMATIC-generated paths with colored, semi-transparent links whose stroke widths encode the numeric volume of each transfer, as labeled in the tooltips. The diagram presents a clear hierarchical branching from a single input node to multiple output destinations, allowing immediate comparison of workload proportions across different support areas.

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