HelpScout Identify User

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HelpScout Identify User

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Last edited Feb 14, 2018

Created on Feb 14, 2018

This example shows how HelpScout’s Beacon widget identifies a user by sending their name, email, roles, site details, and organization name through the `HS.beacon.identify` API. The code runs inside `HS.beacon.ready`, ensuring the Beacon is loaded before passing the user attributes. It relies on variables like `user_name`, `user_mail`, and `org_name` from the surrounding application context. No visualization library is used; the output is a configuration call that personalizes the HelpScout support experience based on the provided metadata.

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