Profile
IT Service Support Specialist with experience helping users, solving technical problems, and supporting IT systems. Skilled in service desk tools, ERP systems, CRM platforms, data migration, workflow setup, and day-to-day system support.
Skills
Technical Skills
Strengths
Education
Bachelor’s in Computer Science
Lagos State University
2005 – 2010
Associate Certificate in Agile Development
BCIT
Nov 2023 – Apr 2025
MS Server Cloud Administration
BCIT
May 2025 – Jul 2025
Experience
May 2024 – Present | Victoria, BC
Client Support Analyst
BC Ombudsperson
Managing and customizing ServiceDesk Plus layouts and workflows across IT, HR, Finance, and Facilities.
- Provide IT service delivery support for multiple offices.
- Translate business needs into intuitive system designs.
- Support IM/IT service delivery and workflow improvements.
October 2024 | Nanaimo, BC
Voting Equipment Officer
Elections BC
Set up, secured, supported, and troubleshot voting equipment during election operations.
Feb 2024 – Mar 2024 | Victoria, BC
Field Service Technician
TECNET
- Resolved IT support tickets for government and private sector clients.
- Diagnosed and replaced computer, printer, and network hardware.
- Supported M365 programs and web-based applications.
Jun 2022 – Feb 2023 | Parksville, BC
IT / Office Administrator
Canadian Electric Vehicles Ltd
- Supported ERP integration and IT strategy development.
- Led data migration while maintaining security and integrity.
- Managed corporate software and IT infrastructure.
Apr 2017 – Apr 2022 | Lagos
Founder / Technical Manager
Ejeo IT-Solutions Ltd
- Designed and delivered software and web applications.
- Created wireframes, prototypes, and user flows.
- Supervised helpdesk and IT teams.
Certifications
- Conflict Management for Leaders — BC Public Service Agency
- Cloud Transformation Strategy — UBC
- Cybersecurity Analysis for Network Administrators — BCIT
- Associate Certificate in Agile Development — BCIT
Core Focus Areas
IT Support
Cybersecurity
Systems
Data Migration